Question 1

Is your facility handicap accessible?

Accepted Answer

No.  Our accommodations are located on the second floor of the building.  We do not recommend booking if you have trouble climbing, have conditions affecting the lower body, especially the knees, or have problems with heights, dizziness, or vertigo.

Question 2

Is there a fee to park?

Accepted Answer

No, Downtown Bastrop offers free parking.  As such, none of the businesses or residences have reserved or allocated parking spots.

Question 3

Are you pet friendly?

Accepted Answer

No, pets are not permitted in the building.

Question 4

What type of security do you provide?

Accepted Answer

Safety and security is a top priority at The Charles On Main therefore we have equipped the exterior of the building with 24-hour camera survelence and electronic locks.  Building access is provided via the keypad using a custom 4-digit code, assigned to each reservation, for the duration of the stay and removed following check-out.  This activity is monitored and recorded.

Question 5

What amenities do you provide?

Accepted Answer

We provide all modern day amenities;

Complimentary WiFi
Keyless entry / automatic door locks
Keurig coffee pods 
Keurig coffee makers
Bottled water
Shampoo, conditioner, body wash
Dish soap
Roku smart TVs
Salt, pepper, sugar
Bed linens
Bath and hand towels, wash cloths
Hair dryer
Iron / ironing board
Hangers
Kitchen utensils, flatware, and drinkware
First-aid kit
Smoke detectors / fire extinguishers

Question 6

What do your kitchens/kitchenettes include?

Accepted Answer

The Apartment has a fully-furnished kitchen including double-sided sink, microwave, gas stove/oven, side by side refrigerator with freezer and ice maker, Keurig coffee maker, pots, pans, utensils, cutlery, dishes, glassware, and flatware, hand operated can opener and wine opener.  We do not have egg beaters, mixers, blenders, or other electronic or battery operated equipment.

The Loft and The Pied-à-terre include a small sink, small microwave, compact (medium-sized) mini fridge, Keurig coffee maker,  kitchen utensils, can opener, glassware, dishes, flatware, and cutlery.

Question 7

Is smoking permitted?

Accepted Answer

No.  Smoking of any kind, including vaping is not permitted.  Additionally, illegal substances are not allowed.  Violators will be subject to fines, restricted access, and may be reported to authorities.

Question 8

How do I purchase a gift card?

Accepted Answer

Gift cards are currently unavailable, but will be introduced soon.  Subscribe to our email list or follow us on social media for promotions and updates.

Question 9

What is your damage policy?

Accepted Answer

In the event of damage to property, including the building itself as well as any damaged, missing, or broken tangible property, guests will be billed and/or charged accordingly.

Question 10

What is your check-in/check-out policy?

Accepted Answer

Check-in time is at 15:00 / 03:00PM CST
Check-out time is 10:00AM CST

Housekeeping and/or property management may enter and occupy any room or suites between the hours of 10:00AM (check-in) - 03:00PM (check-out) time.

Early check-ins are available for an additional fee and must be approved by management prior to your arrival,

Late check-outs are available for an additional fee and must be approved by management prior to your departure

Please contact us at 1-512-737-6846 or via email at stay@thecharlesbastrop.com for more information.

Question 11

What is your cancellation policy?

Accepted Answer

Unlike many industry standards, The Charles On Main takes pride in offering customized cancellation options by which both parties benefit from the amount of notice given.

Our cancellation policy states that notice given within:
14 days (2 weeks or more) = 1 time complimentary rebooking to another date within a 12 month period from the date of the original booking, or full refund less the processing fee of $30
7-13 days (less than 2 weeks, more than 1 week) = 50% refund
0-6 days (less than 1 week) = no refunds or exchanges

Cancellations may be submitted using the following methods:
Phone call or text message using 512-737-6846 or 512-737-MAIN.  
Email reply to confirmation, or directly to stay@thecharlesbastrop.com 
Website Chat or Contact Us form

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